Returns & Exchanges
At HELAS Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return policy for items in their original, unworn condition.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start your request.
Secure Packaging
Carefully place the jewelry in its original HELAS gift box and protective packaging to ensure it arrives back safely.
Ship Your Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality assurance team inspects the item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing